FinTech Customer Experience Associate

Robinhood; Denver City (TX); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Bonus programs

Catered meals

AI tools access

Wellbeing benefits

Job summary

Robinhood is seeking a Customer Experience Associate to support users with complex financial topics across chat, email, and phone channels. This role emphasizes empathy, product knowledge, and continuous improvement in a fast-moving environment with in-person onboarding during the initial six weeks.

You will develop deep proficiency in our financial products, resolve inquiries, and contribute to improving the customer journey while working as part of a high-performing team.

Qualifications

• Bachelor’s degree or prior experience in the financial services industry is a plus.
• Experience in customer support environments preferred.

Responsibilities

• Provide an exceptional experience for customers through phone, email, and chat channels, helping them navigate financial topics and platform tools.
• Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
• Grow your financial services expertise as you develop deep proficiency in the company’s products and a range of financial concepts.
• Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.

Skills

Empathy

Written communication

Verbal communication

Independent thinking

Multitasking

Adaptability

Education

Bachelor's degree

Job description

Robinhood is seeking a Customer Experience Associate to support users with complex financial topics across chat, email, and phone channels. This role emphasizes empathy, product knowledge, and continuous improvement in a fast-moving environment with in-person onboarding during the initial six weeks.

You will develop deep proficiency in our financial products, resolve inquiries, and contribute to improving the customer journey while working as part of a high-performing team.