Hybrid CX Specialist – Card & Banking

Robinhood; Westlake (TX); Hybrid; USD 29.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health insurance

Equity ownership

401(k) matching

AI tools access

Lifestyle wallet

Zusammenfassung

Robinhood in Denver and Westlake seeks a Customer Experience Associate on the Money team to be the frontline expert for credit card and banking product support. You will use empathy and problem-solving skills to assist cardholders across text, email, and phone channels while applying guidance on banking services.

You will investigate inquiries, resolve complex cases, and provide feedback to product and process teams.

Qualifikationen

• 1+ years in customer service, financial services, or contact center roles.
• Basic understanding of financial products or willingness to learn.

Aufgaben

• Provide empathetic, high-quality customer service to cardholders across channels.
• Adapt to evolving support processes and apply critical thinking.
• Independently investigate inquiries, escalate issues, and spot product bugs trends.
• Learn and grow as banking and credit services expand.
• Act as a product advocate and drive improvements from customer feedback.

Kenntnisse

Customer empathy

Problem solving

Communication skills

Financial products knowledge

Tools

Salesforce CRM

Jobbeschreibung

Robinhood in Denver and Westlake seeks a Customer Experience Associate on the Money team to be the frontline expert for credit card and banking product support. You will use empathy and problem-solving skills to assist cardholders across text, email, and phone channels while applying guidance on banking services.

You will investigate inquiries, resolve complex cases, and provide feedback to product and process teams.