Finance CX Specialist – Voice of the Customer

Robinhood; Denver (CO); On-site; USD 38,572 - 45,460; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Lifestyle wallet

Mental health benefits

Job summary

Robinhood is seeking a Customer Experience Representative for Core Services to support customers across multiple offices (Chicago, Denver, Westlake). You will handle inquiries via phone, email, and chat, while learning equities, margin, and options trading concepts to improve the customer experience.

The role emphasizes in-person onboarding, a dynamic shift pattern, and a strong emphasis on empathy and product knowledge to empower users.

Qualifications

• Active FINRA Series 7 and 63 licenses required.
• Excellent customer service, written and verbal communication skills.
• Ability to adapt to CX delivery via phone and written channels.
• Schedule flexibility including evenings/weekends as needed.

Responsibilities

• Deliver an outstanding customer experience through phone, email, and chat channels.
• Identify and communicate better ways to serve customers as the voice of the customer.
• Develop financial services expertise around equities, margin, and options trading.

Skills

Customer service

Communication skills

Multi-tasking

Self-starter

Problem solving

Tools

FINRA Series 7 & 63

Job description

Robinhood is seeking a Customer Experience Representative for Core Services to support customers across multiple offices (Chicago, Denver, Westlake). You will handle inquiries via phone, email, and chat, while learning equities, margin, and options trading concepts to improve the customer experience.

The role emphasizes in-person onboarding, a dynamic shift pattern, and a strong emphasis on empathy and product knowledge to empower users.