Growth-Focused Fintech Account Manager (Remote)

Openkrill; United States; À distance; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Remote work

Private insurance

1 Day Off per year

Sports program compensation

Mental Health Programme

Free online English lessons with a (ne

Generous referral program

Training, workshops, and conferences

Résumé du poste

FinteqHub is seeking a Business Account Manager to grow and support our client base, ensuring stable payment performance and long-term partnerships through proactive support and strategic recommendations.

You will analyze payment data, share insights during regular reviews, and collaborate with internal teams to scale opportunities across markets and currencies while maintaining top-tier client service. This remote, full-time role demands fintech experience and excellent communication.

Qualifications

• 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
• Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
• Strong communication and presentation skills; ability to work with multiple stakeholders.
• Analytical mindset and experience working with payment statistics and performance metrics.
• Ability to manage multiple clients in a fast-paced environment.
• Proactive, results-driven, with a high standard of customer service.
• English language: C1-C2.

Responsabilités

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
• Support the client's lifecycle: monitor payment stability and help optimize processes and KPIs.
• Analyze payment data and metrics (conversion rate, decline rate, chargeback ratio) and provide optimization recommendations.
• Facilitate regular business reviews to collect client feedback and define growth actions.
• Identify and pursue upselling opportunities: new markets, currencies, payment methods, and FinteqHub products.
• Collaborate with internal teams to resolve client needs and improve service.
• Track trends in the payments industry to advise clients.
• Maintain client documentation and reporting, and track account status and action items.

Connaissances

Account management

Communication

Presentation skills

Analytical mindset

Stakeholder management

English (C1-C2)

Outils

CRM systems

Analytics tools

Description du poste

FinteqHub is seeking a Business Account Manager to grow and support our client base, ensuring stable payment performance and long-term partnerships through proactive support and strategic recommendations.

You will analyze payment data, share insights during regular reviews, and collaborate with internal teams to scale opportunities across markets and currencies while maintaining top-tier client service. This remote, full-time role demands fintech experience and excellent communication.