Account Manager

TRS Recovery Services; Milwaukee (WI); On-site; USD 62,000 - 102,000; Full time

Benefits offered by this job

Wellness program

Paid holidays

Mental health support

Employee resource groups

Professional growth

401k match

Tuition assistance

Parental leave

Job summary

Fiserv is seeking an Account Manager to manage operational relationships for assigned clients and support delivery of products and services. You will work with clients, Relationship Managers and teams across Fiserv to resolve service delivery needs and drive growth, ensuring operational outcomes with clarity and accountability.

You will serve as the primary contact, monitor performance, address escalations, and translate client needs into actionable plans with clear owners and timelines.

Qualifications

• 4+ years in account management, client service or relationship support within banking, fintech or financial services.
• Experience managing client escalations, service delivery issues and resolution plans across internal teams.
• Experience using Microsoft Office applications to create client-ready updates, reports and documentation.
• Bachelor's Degree or higher in Finance, Business or related field, or equivalent mix of education/experience.

Responsibilities

• Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.
• Manage client operational relationships by monitoring service performance, identifying risks and driving issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
• Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
• Communicate service updates, issue status and resolution plans to client contacts and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
• Use client feedback and operational insights to recommend process improvements that strengthen the client experience.

Skills

Account management

Client service

Relationship management

Stakeholder communication

Project management

Education

Bachelor's Degree in Finance or Business

Tools

Microsoft Office

Excel

PowerPoint

Word

Outlook

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Account Manager

About your role

As a Account Manager, you will manage operational relationships for assigned clients and support the quality delivery and maintenance of products and services. You will work with clients, Relationship Managers and teams across Fiserv to resolve service delivery needs, strengthen client satisfaction and identify opportunities that support long-term growth. Your work helps clients achieve operational outcomes with consistency, clarity and accountability.

What you'll do

• Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.
• Manage client operational relationships by monitoring service performance, identifying risks and driving issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
• Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
• Communicate service updates, issue status and resolution plans to client contacts and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
• Use client feedback and operational insights to recommend process improvements that strengthen the client experience.

Experience you'll need to have

• 4+ years of experience in account management, client service or relationship support within banking, financial technology or the financial services industry.
• Experience managing client escalations, service delivery issues and resolution plans across internal teams.
• Experience using Microsoft Office applications, including Excel, PowerPoint, Word and Outlook, to create client-ready updates, reports and documentation.
• Experience communicating with client contacts and internal stakeholders through written updates, meetings and issue-resolution discussions.
• Bachelor's Degree or higher in Finance, Business or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have

• Knowledge of Fiserv systems, products or operational support processes.
• Experience supporting complex client accounts with multiple contacts, solution sets and governance routines.
• Project management experience, including tracking milestones, dependencies, risks and action items.
• Experience identifying client needs and developing plans that improve service delivery outcomes.

Travel

This role requires travel up to 20%

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

$62,000.00 - $102,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Our commitment to Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, col