Finnish Travel Support Specialist — Booking & Assistance

Employers from Greece; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Customer Support Representative for an Online Travel Agency. You will assist Finnish-speaking clients with travel bookings via phone, email, and chat, handling inquiries about itineraries, modifications, and policies.

The role requires fluency in Finnish and English, prior customer service experience in travel, and strong communication skills. You may work varied hours including evenings and weekends.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably in travel or hospitality.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong problem-solving skills and the ability to work confidently under pressure.
• Proficient in using CRM systems and standard office applications.
• Detail-oriented with effective time management skills.

Responsibilities

• Provide exceptional customer support to Finnish-speaking clients regarding online travel bookings through phone, email, and chat.
• Assist customers with inquiries related to itineraries, booking modifications, and travel policies.
• Effectively resolve customer issues and complaints to ensure a smooth travel experience.
• Document customer interactions accurately and follow up on outstanding issues in a timely manner.
• Collaborate with internal teams to address customer needs and improve overall service efficiency.
• Stay updated on travel regulations, offers, and best practices to provide accurate assistance to clients.
• Gather customer feedback to support the ongoing enhancement of services offered.

Skills

Finnish language

English language

Customer service

CRM proficiency

Excellent communication

Time management

Tools

CRM systems

Office apps

Job description

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Customer Support Representative for an Online Travel Agency. You will assist Finnish-speaking clients with travel bookings via phone, email, and chat, handling inquiries about itineraries, modifications, and policies.

The role requires fluency in Finnish and English, prior customer service experience in travel, and strong communication skills. You may work varied hours including evenings and weekends.