Multichannel Finnish Client Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Client Support Specialist to deliver exceptional service to Finnish-speaking clients through phone, email and live chat. You will troubleshoot issues and document interactions in the CRM while collaborating with the team to uplift the client experience.

Fluency in Finnish and English is required, with prior customer support experience considered an asset.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer support or a similar role is an asset.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities focused on customer satisfaction.
• Able to manage multiple tasks efficiently in a dynamic environment.
• Familiarity with CRM systems and general computer skills.
• Enthusiastic and committed to providing outstanding customer service.

Responsibilities

• Provide outstanding support to Finnish-speaking clients through multiple communication channels, including phone, email, and live chat.
• Address customer inquiries related to products, services, and account issues with professionalism and empathy.
• Troubleshoot customer concerns and deliver timely and efficient solutions to enhance customer satisfaction.
• Document all client interactions accurately in the CRM system for effective follow-up.
• Collaborate with team members to maintain high standards of service and improve overall client experience.
• Identify areas for process improvement and actively contribute to discussions to enhance customer support.
• Stay updated on product information to provide relevant and accurate details to clients.

Skills

Finnish language

English language

Customer support

Communication skills

CRM familiarity

Multitasking

Problem solving

Team collaboration

Tools

CRM systems

General computer skills

Job description

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Client Support Specialist to deliver exceptional service to Finnish-speaking clients through phone, email and live chat. You will troubleshoot issues and document interactions in the CRM while collaborating with the team to uplift the client experience.

Fluency in Finnish and English is required, with prior customer support experience considered an asset.