Finnish-Speaking Online Platform Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

Two extra salaries per year

More benefits

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Online Platform Support Agent to assist Finnish-speaking users with the platform via multiple channels. The role focuses on delivering exceptional support, problem-solving, and proactive assistance.

Ideal candidates will be fluent in Finnish and English, have experience in customer service or tech support, and be able to work independently in a fast-paced environment.

Qualifications

• Fluent in Finnish and English, both spoken and written.
• Experience in customer service or technical support in online environments.
• Strong understanding of online platforms and their functions.
• Excellent problem-solving and proactive communication.
• Ability to work independently in a busy environment.

Responsibilities

• Provide top-quality support to Finnish-speaking users via email, live chat, and phone.
• Troubleshoot and resolve technical problems with user accounts and platform features.
• Guide users in navigating the platform and using its features effectively.
• Document all interactions and resolutions in the CRM system.
• Collaborate with other teams to identify common issues and suggest improvements.
• Stay updated on platform changes to provide accurate support.
• Follow up with users to ensure concerns are addressed and satisfied.

Skills

Finnish language

English language

Customer service

Technical support

Online platforms

Problem solving

Communication

Independence

Job description

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Online Platform Support Agent to assist Finnish-speaking users with the platform via multiple channels. The role focuses on delivering exceptional support, problem-solving, and proactive assistance.

Ideal candidates will be fluent in Finnish and English, have experience in customer service or tech support, and be able to work independently in a fast-paced environment.