Finnish-Speaking Zalando Customer Expert

TP Greece; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Work-from-home

Bonus scheme

Training by instructors

Refer-A-Friend bonuses

Health benefits

Discounts

Job summary

TP Greece is hiring for a Nordic Zalando Customer Expert role, supporting Finnish-speaking customers from a remote Greece location. You will engage via calls, emails, and chats to deliver outstanding service for fashion and lifestyle products while representing Europe’s leading online platform.

The role emphasizes strong communication, problem-solving, and teamwork in a multicultural, inclusive environment with growth opportunities and training.

Qualifications

• Fluency in Finnish is required.
• Very good use of English (written and spoken).
• Retail experience is welcome.
• E-commerce familiarity is a plus.
• Strong communication and problem-solving mindset.
• Computer literacy and comfort with online tools.
• Ability to work independently in a remote setting.
• Proactive, positive attitude and eagerness to grow.

Responsibilities

• Be the primary point of contact for customer requests representing Europe’s fashion platform.
• Handle inquiries via phone, email, and chat to ensure a seamless experience.
• Address orders, payments, deliveries, and complaints professionally and promptly.
• Turn every customer interaction into a positive outcome.
• Collaborate with teammates remotely to share ideas and solutions.

Skills

Finnish fluency

English proficiency

Customer service

Communication skills

Problem solving

Tech savviness

Remote work ability

Positive attitude

Willingness to learn

Job description

Job Overview:

Join our Nordic Zalando Customer Experts team and take your career to the next level!

Are you fluent in Finnish and passionate about fashion, lifestyle, and delivering exceptional customer experiences? Here’s your opportunity to combine your communication skills with your love for fashion!

Join TP Greece and become part of the Customer Care team supporting Zalando, Europe’s leading online platform for fashion and lifestyle.

Be part of a dynamic, multicultural team with an unwavering commitment to sustainability, diversity, and inclusion, dedicated to finding solutions for every aspect of the fashion journey.

With the support of an experienced team and access to professional development opportunities, you’ll have the chance to strengthen your communication skills, expand your expertise, and build valuable experience while working remotely.

Bring your passion for fashion to life – join our team and work from home, after relocating to Greece.

What you will do:

• Be the primary point of contact for customer requests, representing Europe’s most fashionable tech company
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Handle inquiries about product orders, payments and deliveries, as well as complaints – always in a professional and timely manner
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues and collaborate with your team remotely

What you will bring:

• Fluency inFinnish
• Very good use of English – both in written and spoken language
• Work experience in the field of retail is welcome
• Familiarity with e-commerce will be considered an asset
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Computer knowledge/tech savviness
• Ability to work independently and effectively in a remote environment
• A positive and proactive attitude
• A willingness to learn, grow, and make the most of the knowledge and experience we offer

What we offer:

• Work-from-home opportunity
• Competitive monthly salary + 2 extra salaries per year
• A generous bonus scheme
• Fully remunerated training by certified instructors
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Consistent support for anything you may need along the way
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• Professional growth & development opportunities within a multicultural, safe and fun workplace
• Work for a Great Place to Work-Certified Company that fosters diversity

This is a great opportunity to advance your career and work for a multinational company, developing valuable experience and skills while representing one of the biggest brands worldwide.

Become part of a company that fosters diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more

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