Norwegian-Speaking Zalando Customer Expert

TP Greece; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Work-from-home opportunity

2 extra salaries per year

Generous bonus scheme

Fully remunerated training

Refer-A-Friend bonuses

Health care benefits

CSR and community initiatives

Free online Greek language courses

Professional growth opportunities

Job summary

TP Greece is seeking a Norwegian-speaking Customer Expert to join its Nordic Zalando team. Work remotely, supporting Zalando customers with orders, payments and deliveries while delivering exceptional service in a fashion-forward environment.

You will use phone, email, and chat to ensure a seamless customer experience and collaborate with teammates to find timely solutions. A proactive, customer-centric attitude and comfort with online retail are essential.

Qualifications

• Fluent Norwegian required.
• Very good English (written and spoken).
• Retail experience welcome.
• Familiarity with e-commerce is a plus.
• Excellent communication and soft skills; strong problem-solving mentality.
• Computer skills and tech savviness.
• Ability to work independently in a remote environment.
• Positive attitude and willingness to learn.

Responsibilities

• Be the primary contact for customer requests for Zalando products.
• Communicate via phone, email and chat to deliver seamless service.
• Handle inquiries about orders, payments, deliveries and complaints professionally.
• Aim to turn each interaction into a positive outcome.
• Collaborate with colleagues remotely to share ideas and solutions.

Skills

Norwegian

English proficiency

Communication skills

Problem solving

Tech savviness

Remote work

Independent work

Tools

CRM software

Job description

Job Overview:

Join our Nordic Zalando Customer Experts team and take your career to the next level!

Are you fluent in Norwegian and passionate about fashion, lifestyle, and delivering exceptional customer experiences? Here's your opportunity to combine your communication skills with your love for fashion!

Join TP Greece and become part of the Customer Care team supporting Zalando, Europe's leading online platform for fashion and lifestyle. Be part of a dynamic, multicultural team with an unwavering commitment to sustainability, diversity, and inclusion, dedicated to finding solutions for every aspect of the fashion journey.

With the support of an experienced team and access to professional development opportunities, you'll have the chance to strengthen your communication skills, expand your expertise, and build valuable experience while working remotely.

Bring your passion for fashion to life - join our team and work from home, after relocating to Greece.

What you will do:

• Be the primary point of contact for customer requests, representing Europe's most fashionable tech company
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Handle inquiries about product orders, payments and deliveries, as well as complaints - always in a professional and timely manner
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues and collaborate with your team remotely

What you will bring:

• Fluency inNorwegian
• Very good use of English - both in written and spoken language
• Work experience in the field of retail is welcome
• Familiarity with e-commerce will be considered an asset
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Computer knowledge/tech savviness
• Ability to work independently and effectively in a remote environment
• A positive and proactive attitude
• A willingness to learn, grow, and make the most of the knowledge and experience we offer

What we offer:

• Work-from-home opportunity
• Competitive monthly salary + 2 extra salaries per year
• A generous bonus scheme
• Fully remunerated training by certified instructors
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Consistent support for anything you may need along the way
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• Professional growth & development opportunities within a multicultural, safe and fun workplace
• Work for a Great Place to Work-Certified Company that fosters diversity

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.