Danish Speaking Zalando Customer Expert - Work Remote In Greece

Mercier Consultancy Group; United States; Remoto; USD 41.000 - 67.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly salary

13th/14th salary

Paid training

Health insurance

Relocation package

Performance bonus

Descrizione del lavoro

Mercier Consultancy Group seeks a Danish-speaking Zalando Customer Expert in Greece to represent a leading European e-commerce brand and deliver high-quality customer service across phone, email, and live chat. You will resolve inquiries, manage orders, returns, and tracking while collaborating with internal teams.

Fluency in Danish and English is required, with EU work eligibility. The role offers a competitive monthly salary, relocation support, paid training, health insurance, and performance

Competenze

• Danish-speaking required (native or fluent).
• Professional English for training and internal communication.
• Experience in retail/e-commerce customer-facing roles preferred.
• EU passport or valid EU residency to work in the EU.

Mansioni

• Be the primary contact for Danish-speaking customers in a retail e-commerce setting.
• Handle order inquiries, returns, and delivery tracking with a focus on satisfaction.
• Collaborate with internal teams to resolve payment, inventory, and account issues.
• Maintain knowledge of Zalando product catalog to advise customers confidently.
• Deliver empathetic, efficient support via phone, email, and live chat.
• Monitor industry trends to anticipate customer concerns and improve service.
• Contribute to team KPIs for resolution time and quality.

Conoscenze

Danish (fluent)

Customer service mindset

Communication skills

Strumenti

CRM systems

Descrizione del lavoro

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities in the BPO and retail sectors. As a leader in European staffing, we pride ourselves on facilitating career-defining transitions for professionals seeking high-growth roles, including exclusive Danish-speaking jobs across the continent.

Job Overview

We are currently seeking a dynamic professional for the Danish Speaking Zalando Customer Expert position in Greece. This role offers an exceptional opportunity to represent one of Europe’s largest e-commerce retail brands, providing world-class support while enjoying the vibrant lifestyle that comes with professional jobs in Greece.

Key Responsibilities

• Act as the primary point of contact for Danish-speaking customers, ensuring a seamless shopping experience within the retail e-commerce environment.
• Manage complex order inquiries, returns, and delivery tracking with a focus on high customer satisfaction.
• Collaborate with internal retail departments to resolve issues related to payment, inventory, and online account management.
• Maintain a deep understanding of the Zalando product catalog to provide informed and professional fashion-forward guidance to customers.
• Uphold the brand’s reputation for excellence by delivering empathetic and efficient communication via phone, email, and live chat.
• Continuously monitor retail industry trends to anticipate and resolve potential customer concerns before they arise.
• Contribute to team goals by achieving key performance indicators (KPIs) related to resolution time and quality metrics.
• Native or fluent Danish (spoken and written) is mandatory for this position.
• Professional proficiency in English for internal training and company-wide communication.
• Valid EU passport or valid residency status to work within the European Union.
• Prior experience in a retail or e-commerce customer-facing role is highly preferred.
• Strong digital literacy and the ability to navigate complex CRM systems efficiently.
• A proactive attitude and a genuine passion for delivering high-quality service in the fast-paced retail sector.

What We Offer

• Competitive Monthly Salary package.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training to ensure your success in the retail sector.
• Comprehensive Health Insurance and private medical cover.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Attractive Monthly Performance Bonus based on your individual and team targets.

Life in Greece

Embracing one of our Danish Speaking Zalando Customer Expert positions in Greece means more than just a job; it is a lifestyle upgrade. Greece offers a perfect blend of Mediterranean climate, world-renowned history, and a modern, bustling urban culture that welcomes international professionals with open arms. When you accept this role, you are choosing a life in Greece that is defined by sunshine, coastal beauty, and an unparalleled social atmosphere.

Our comprehensive relocation package is designed to make your move to Greece smooth and stress-free, allowing you to focus on your new career. From the incredible local culinary scene to the friendly community of expatriates, living in Greece provides a high quality of life that is rarely found elsewhere. Join us and see why so many professionals choose to build their future by securing these highly sought-after jobs in Greece.