Swedish-Speaking Zalando Customer Expert

TP Greece; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Work-from-home opportunity

Competitive salary

Bonus scheme

Fully remunerated training

Refer-A-Friend bonuses

Health care benefits

Language courses

Job summary

TP Greece is hiring a Swedish-speaking Customer Care professional to support Zalando, Europe’s top fashion platform. This remote role offers growth through professional development and work-from-home flexibility, with relocation to Greece on the path to joining the team.

You will manage queries via phone, email, and chat, focusing on orders, payments, and deliveries while maintaining exceptional service and collaboration with colleagues across Europe.

Qualifications

• Fluent Swedish language required.
• Strong written and spoken English.
• Retail experience is welcome and helpful.
• Familiarity with e-commerce is a plus.
• Excellent communication and problem-solving mindset.
• Basic computer skills and tech comfort.

Responsibilities

• Be the primary contact for customer requests for Zalando services.
• Handle orders, payments, deliveries, and inquiries via calls, email, and chat.
• Resolve complaints professionally and promptly to ensure satisfaction.
• Collaborate with teammates remotely to share ideas and solutions.
• Represent Europe’s leading fashion and lifestyle platform with a positive attitude.

Skills

Swedish fluency

English proficiency

Retail experience

E-commerce knowledge

Communication skills

Problem solving

Tech savviness

Adaptability

Job description

Job Overview:

Join our Nordic Zalando Customer Experts team and take your career to the next level!

Are you fluent in Swedish and passionate about fashion, lifestyle, and delivering exceptional customer experiences? Here’s your opportunity to combine your communication skills with your love for fashion!

Join TP Greece and become part of the Customer Care team supporting Zalando, Europe’s leading online platform for fashion and lifestyle.

Be part of a dynamic, multicultural team with an unwavering commitment to sustainability, diversity, and inclusion, dedicated to finding solutions for every aspect of the fashion journey.

With the support of an experienced team and access to professional development opportunities, you’ll have the chance to strengthen your communication skills, expand your expertise, and build valuable experience while working remotely.

Bring your passion for fashion to life – join our team and work from home, after relocating to Greece.

What you will do:

• Be the primary point of contact for customer requests, representing Europe’s most fashionable tech company
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Handle inquiries about product orders, payments and deliveries, as well as complaints – always in a professional and timely manner
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues and collaborate with your team remotely

What you will bring:

• Fluency in Swedish
• Very good use of English – both in written and spoken language
• Work experience in the field of retail is welcome
• Familiarity with e-commerce will be considered an asset
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Computer knowledge/tech savviness
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Work-from-home opportunity
• Competitive monthly salary + 2 extra salaries per year
• A generous bonus scheme
• Fully remunerated training by certified instructors
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Consistent support for anything you may need along the way
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• Professional growth & development opportunities within a multicultural, safe and fun workplace
• Work for a Great Place to Work-Certified Company that fosters diversity

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.