Norwegian Speaking Zalando Customer Expert - Work Remote In Greece

Employers from Greece; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

13th/14th salary

Performance bonus

Relocation package

Training program

Private health insurance

Career development

Job summary

Mercier Consultancy Group is seeking a Norwegian Speaking Zalando Customer Expert in Greece to join its Retail (Online & Offline) team. You will provide high‑quality assistance to Zalando customers, helping with orders, returns, and account questions.

This role offers relocation to Greece, a dynamic fast‑paced environment, and opportunities to grow within the European retail and fashion sector. Fluent Norwegian, strong communication, and a passion for e‑commerce are essential.

Qualifications

• Native or fluent Norwegian (spoken and written).
• EU passport or work permit required.
• Experience in customer service, preferably in retail.
• Digital literacy and familiarity with online shopping platforms and CRM systems.
• Excellent communication skills and ability to thrive in a target‑driven retail environment.
• Strong enthusiasm for fashion and e‑commerce trends.

Responsibilities

• Provide world‑class support to Zalando customers, ensuring a seamless shopping experience.
• Resolve inquiries regarding order status, returns, and exchanges in a fast‑paced e‑commerce environment.
• Act as a brand ambassador, maintaining high standards in online and offline retail.
• Assist customers with account management, payments, and personalized shopping guidance.
• Collaborate with international teams to optimize service delivery and customer satisfaction.
• Use multi‑channel tools to deliver timely, accurate, and empathetic resolutions.
• Stay updated on retail trends, promotions, and stock availability to serve clients effectively.

Skills

Norwegian language

Customer service

Digital literacy

Communication skills

E-commerce enthusiasm

CRM systems

Tools

CRM systems

Job description

at Mercier Consultancy Group

Norwegian Speaking Zalando Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top‑tier talent and industry‑leading global brands. As a trusted leader in European recruitment and BPO solutions, we specialize in placing exceptional professionals into rewarding career opportunities across the continent.

Job Overview

We are currently looking for a dynamic individual to join our team in the prestigious Retail (Online & Offline) sector as a Norwegian Speaking Zalando Customer Expert. This Norwegian Speaking Zalando Customer Expert position in Greece offers a unique chance to elevate your professional profile while enjoying the Mediterranean lifestyle through one of our premier Norwegian‑speaking jobs.

Key Responsibilities

• Provide world‑class support to customers of the fashion‑forward retail giant, Zalando, ensuring a seamless shopping experience.
• Resolve complex inquiries regarding order status, returns, and exchanges within the fast‑paced retail e‑commerce environment.
• Act as a brand ambassador, maintaining the high standards associated with the online and offline retail industry.
• Assist customers with account management, payment verification, and personalized shopping guidance.
• Collaborate with international teams to optimize retail service delivery and maintain high customer satisfaction scores.
• Utilize multi‑channel communication tools to provide timely, accurate, and empathetic resolutions.
• Stay updated on the latest retail trends, promotional campaigns, and stock availability to better serve our clientele.

Requirements

• Native or fluent Norwegian (spoken and written) is essential for this role.
• Valid EU passport or work permit (mandatory).
• Proven experience in customer service, preferably within the retail industry.
• Strong digital literacy and familiarity with online shopping platforms and CRM systems.
• Excellent communication skills and an ability to thrive in a target‑oriented retail environment.
• Strong enthusiasm for fashion and e‑commerce trends.

Benefits

What We Offer

• Competitive Monthly Salary package.
• 2 Extra Salaries Per Year (13th and 14th salary bonus).
• Monthly Performance Bonus linked to service KPIs.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided upon arrival).
• Comprehensive, fully paid training program to ensure your success.
• Private Health Insurance and additional benefits.
• Exceptional career development opportunities within the global retail sector.

Life in Greece

Embrace the vibrant culture and world‑famous climate of Greece. Securing one of these Norwegian‑speaking jobs allows you to experience a unique blend of ancient history and modern metropolitan living. Whether you are exploring historical sites or enjoying the stunning coastline, Greece offers an unparalleled quality of life that makes it the perfect destination for your next career move.

Our relocation package ensures that your transition to life in Greece is stress‑free, allowing you to focus on enjoying the exquisite local cuisine and welcoming atmosphere. When you choose to accept a position with Mercier Consultancy Group, you are not just taking a job in the retail sector; you are starting an adventure in beautiful Greece that will last a lifetime.