Finnish Speaking Zalando Customer Expert - Work Remote In Greece

Mercier Consultancy Group; United States; Hybrid; USD 22,000 - 35,000; Full time

Benefits offered by this job

Monthly salary

Fully Paid Training

Health Insurance coverage

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is hiring a Finnish Speaking Zalando Customer Expert in Greece to support top European fashion retailer customers, providing premium service for online orders and inquiries.

You will advise on sizing, manage orders, returns, and collaborate with warehouses while embracing relocation support and a competitive monthly salary. Fluent Finnish and EU passport are mandatory; remote or office-based in Greece.

Qualifications

• Native or fluent Finnish (spoken and written) is mandatory.
• EU passport is required to work in the European Union.
• Experience in customer service or retail is a strong advantage.
• Excellent communication and fashion/e-commerce knowledge.

Responsibilities

• Act as the primary contact for online shoppers, resolving inquiries with premium service mindset.
• Manage order processing, tracking, and returns with accuracy.
• Provide fashion and sizing advice to Finnish-speaking customers.
• Handle complaints or delivery issues promptly to uphold brand standards.
• Collaborate with warehouse/logistics to ensure smooth operations.
• Maintain logs/reports of customer interactions for improvements.
• Stay updated on seasonal trends and promotions for customers.

Skills

Finnish language

Customer service

Communication skills

Retail experience

Tools

CRM software

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions for top-tier global brands. We pride ourselves on connecting world-class talent with exceptional career opportunities, specifically specializing in high-demand Finnish-speaking jobs across Europe.

Job Overview

We are currently seeking a motivated professional for the Finnish Speaking Zalando Customer Expert position in Greece to represent one of the world’s leading fashion retailers. This role offers the perfect blend of a career in the dynamic retail industry and an opportunity to enjoy the Mediterranean lifestyle through our comprehensive relocation support.

Key Responsibilities

• Act as the primary point of contact for customers in the online retail sector, resolving inquiries with a premium service mindset.

• Manage order processing, tracking, and returns for Zalando shoppers with high attention to detail.

• Provide expert fashion and sizing advice to enhance the online shopping experience for Finnish-speaking clientele.

• Handle complaints or delivery issues promptly to maintain the high brand standards expected in the retail industry.

• Collaborate with internal teams to ensure seamless communication between warehouse logistics and customer satisfaction.

• Maintain detailed logs and reports on customer interactions to support continuous improvement of retail operations.

• Stay updated on seasonal fashion trends and promotional events to provide accurate information to customers.

• Native or fluent Finnish (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory) to work within the European Union.

• Proven experience in customer service or the retail industry is considered a strong advantage.

• Excellent communication skills and a passion for fashion and e-commerce.

• A proactive, problem-solving attitude suitable for remote or office-based work environments in Greece.

• Ability to navigate multiple software platforms simultaneously to assist retail shoppers efficiently.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on products and retail systems.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus
• Attractive bonus structure including 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More

Life in Greece

Embrace the opportunity to work in a country defined by its sunshine, history, and vibrant culture. Choosing one of our Finnish-speaking jobs means you will be living in a land where ancient tradition meets modern energy, with the stunning Mediterranean coast at your doorstep. Greece provides an unparalleled quality of life, offering a warm climate that lasts nearly all year round, making it an ideal destination for those seeking a fresh start.

Beyond the incredible weather and world-renowned cuisine, working in Greece allows you to experience a relaxed yet cosmopolitan lifestyle. Our fully paid relocation package ensures your transition to the Greek way of life is seamless and stress-free. Whether you are exploring the islands or enjoying the bustling streets of the capital, Greece offers a unique environment where you can balance professional growth with personal adventure.