Finnish Speaking Fashion Customer Support Agent

Employers from Greece; United States; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie in the United States seeks a Finnish-speaking Fashion Customer Support Agent to join a dynamic brand team. You will assist Finnish-speaking customers by phone, email and chat, delivering styling advice and product recommendations.

The ideal candidate is fluent in Finnish and English, has customer service experience in fashion, and excels at clear communication under pressure.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably within the fashion industry.
• Strong communication skills and a genuine passion for fashion.
• Excellent problem-solving abilities and the ability to work well under pressure.

Responsibilities

• Assist Finnish-speaking customers with inquiries related to fashion products, orders, and returns through various channels including phone, email, and chat.
• Provide personalized styling advice and product recommendations to enhance customer satisfaction.
• Efficiently resolve customer issues and complaints, ensuring a smooth shopping experience.
• Keep accurate records of customer interactions to facilitate follow-up and service enhancement.
• Collaborate with internal teams to stay updated on product launches, trends, and promotions.
• Collect and analyze customer feedback to contribute to service improvement initiatives.
• Stay informed about the latest fashion trends and brand offerings to assist customers effectively.

Skills

Finnish language

English language

Customer service

Fashion knowledge

CRM knowledge

Tools

CRM systems

Office software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is looking for a Finnish Speaking Fashion Customer Support Agent to join a dynamic fashion brand team. If you have a passion for fashion and a keen interest in customer service, this is a fantastic opportunity to create memorable shopping experiences for Finnish-speaking customers.

Responsibilities

• Assist Finnish-speaking customers with inquiries related to fashion products, orders, and returns through various channels including phone, email, and chat.
• Provide personalized styling advice and product recommendations to enhance customer satisfaction.
• Efficiently resolve customer issues and complaints, ensuring a smooth shopping experience.
• Keep accurate records of customer interactions to facilitate follow-up and service enhancement.
• Collaborate with internal teams to remain updated on product launches, trends, and promotions.
• Collect and analyze customer feedback to contribute to service improvement initiatives.
• Stay informed about the latest fashion trends and brand offerings to assist customers effectively.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably within the fashion industry.
• Strong communication skills and a genuine passion for fashion.
• Excellent problem-solving abilities and the ability to work well under pressure.
• A keen understanding of fashion trends and the marketplace.
• Proficiency in CRM systems and standard office software.
• A positive attitude and a commitment to delivering outstanding customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...