Swedish Speaking Fashion Customer Support Agent

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Job summary

Patrique Mercier Recruitment FR is seeking a Swedish-speaking Fashion Customer Support Agent to join a renowned fashion brand. This role focuses on delivering exceptional service through inquiries about products, orders, and fashion-related topics.

The ideal candidate will combine fashion passion with strong communication, problem-solving, and CRM skills to support Swedish-speaking clients and contribute to memorable shopping experiences.

Qualifications

• Fluency in Swedish and English.
• Experience in customer service, ideally in fashion.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to work under pressure.
• A keen eye for fashion trends and brand offerings.
• Familiarity with CRM systems and relevant software applications.
• A positive attitude and commitment to delivering exceptional customer service.

Responsibilities

• Assist Swedish-speaking customers with inquiries about products, orders, and other fashion-related questions through various communication channels.
• Provide tailored styling advice and product recommendations suited to individual customer needs.
• Efficiently resolve customer issues and complaints, ensuring a seamless shopping experience.
• Accurately document customer interactions to maintain a thorough record of inquiries and resolutions.
• Collaborate with other teams to stay updated on merchandise and promotional campaigns.
• Identify customer feedback and suggestions for potential improvements in service and product offerings.
• Stay knowledgeable about the latest fashion trends and brand offerings to provide informed assistance.

Skills

Swedish language

English language

Customer service experience

Communication skills

Fashion industry knowledge

Positive attitude

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is on the hunt for a Swedish Speaking Fashion Customer Support Agent to join a renowned fashion brand. This role is ideal for individuals who have a passion for fashion and a flair for providing outstanding customer service. Join us to help create memorable shopping experiences for our Swedish-speaking clients!

Responsibilities

• Assist Swedish-speaking customers with inquiries about products, orders, and other fashion-related questions through various communication channels.
• Provide tailored styling advice and product recommendations suited to individual customer needs.
• Efficiently resolve customer issues and complaints, ensuring a seamless shopping experience.
• Accurately document customer interactions to maintain a thorough record of inquiries and resolutions.
• Collaborate with other teams to stay updated on merchandise and promotional campaigns.
• Identify customer feedback and suggestions for potential improvements in service and product offerings.
• Stay knowledgeable about the latest fashion trends and brand offerings to provide informed assistance.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Experience in customer service, ideally within the fashion industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to work well under pressure.
• A keen eye for fashion trends and a passion for the industry.
• Familiarity with CRM systems and relevant software applications.
• A positive attitude and a commitment to delivering exceptional customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...