Finnish Customer Support Specialist - Athens

Employers from Greece; United States; Remote; USD 20,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Development & Training

Performance Bonus

Two Extra Salaries per year

Relocation Package (flight, transfer,

Greek Lessons

Other Perks

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Customer Support Specialist in Athens, Greece. You will handle enquiries via phone, email and live chat, helping customers with products, services and accounts while guiding them through our offerings.

Ideal candidates demonstrate strong communication, precision, and teamwork. This role offers formal training, relocation support, and growth opportunities in a dynamic, customer-centric environment.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Experience in customer support or related field.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver exceptional customer support to Finnish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries about products, services and accounts.
• Explain company offerings and guide customers in using our services.
• Resolve issues and complaints to ensure high customer satisfaction.
• Record interactions in the CRM system for future reference.
• Collaborate with teams to enhance customer experience and streamline processes.
• Adhere to company policies to deliver quality service consistently.

Skills

Finnish

English

CRM experience

MS Office

Customer service

Problem solving

Attention to detail

Communication

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to present an exceptional opportunity for a Finnish Customer Support Specialist. This position is based in the vibrant city of Athens, Greece, and is tailored for individuals who are passionate about providing top-notch customer service to Finnish-speaking clients.

Responsibilities

• Deliver exceptional customer support to Finnish-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with their inquiries related to products, services, and account management.
• Provide thorough explanations of company offerings and guide customers through the use of our services.
• Effectively resolve customer issues and complaints, ensuring a high level of satisfaction around each interaction.
• Record and document customer interactions in our CRM system for future reference and service improvement.
• Work collaboratively with different teams to enhance the customer experience and streamline service processes.
• Comply with company policies and procedures to deliver quality service consistently.

Requirements

• Fluency in Finnish and English, both written and spoken, is essential.
• Prior experience in customer support or a related field is highly desirable.
• Strong understanding of customer service principles and best practices.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to handle customer inquiries with professionalism and discretion.
• Familiarity with CRM systems and proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and a keen attention to detail.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks