Fine Jewelry Sales Pro - Commission & Clienteling

Macy's; Durham (NC); On-site; USD 17,909,000 - 30,307,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid time off

Holidays

Job summary

Macy's seeks a Fine Jewelry Sales Colleague to deliver outstanding customer service in our Fine Jewelry and Watch Complex, providing expertise, personalized service, and a welcoming shopping experience. You will educate customers on precious metals, gemstones, and luxury brands while building lasting client relationships.

You will promote loyalty and warranty programs, assist with inventory and events, and ensure impeccable presentation and security of merchandise while meeting sales goals.

Qualifications

• Customer-focused service experience is required.
• Strong sales abilities and goal orientation.
• Effective communication with customers and team members.
• Proficiency with point-of-sale tools and digital shopping tools.
• Ability to open credit accounts and promote loyalty programs.

Responsibilities

• Assist customers in Fine Jewelry and Watch Complex with product selection and service.
• Promote loyalty and warranty programs and events.
• Support inventory, merchandising, and pricing presentation.
• Maintain organized, shoppable space and asset protection compliance.
• Build client relationships and drive sales through clienteling.

Skills

Customer service

Sales

Communication

POS tools

Clienteling

Product knowledge

Tools

POS tools

Digital shopping tools

Job description

Macy's seeks a Fine Jewelry Sales Colleague to deliver outstanding customer service in our Fine Jewelry and Watch Complex, providing expertise, personalized service, and a welcoming shopping experience. You will educate customers on precious metals, gemstones, and luxury brands while building lasting client relationships.

You will promote loyalty and warranty programs, assist with inventory and events, and ensure impeccable presentation and security of merchandise while meeting sales goals.