Fine Dining AGM: Lead Operations & Guest Experience

Round One Delicious, Inc.; California; On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO and PSL

Life Insurance

Job summary

TENSHOU Collection is preparing to open first locations in West Hollywood and Las Vegas in 2026, with expansion into New York. The Assistant General Manager will be the GM’s trusted second-in-command, owning daily operations, team performance, guest experience, and financial monitoring across all TENSHOU Collection units.

You will lead through presence, precision, and an unwavering commitment to the TENSHOU standard, supervising staff, managing costs, and presenting insights weekly.

Qualifications

• Minimum 3 years management experience in fine dining or luxury hospitality (supervising 10+ staff).
• Experience with POS systems and restaurant operations.
• Business-level English; conversational Japanese preferred.
• Bachelor’s degree in Hospitality, Business, or related field preferred; equivalent professional experience considered.
• Exceptional communication, leadership, and relationship-building skills for luxury hospitality operations.
• Ability to manage multiple restaurant operations with strong prioritization and organization.
• High interest in Japanese culture and cuisine.
• Aspiration to advance into a General Manager role; GM-level ownership within role.

Responsibilities

• Own daily floor operations: service execution, opening/closing procedures, facility checks, and incident response.
• Supervise staff including Receptionists and Janitorial team; oversee all reservation management and guest communication.
• Monitor OSHA standards, health and safety regulations, and internal sanitation procedures.
• Lead unit-level people operations — recruitment, onboarding, training, labor scheduling, performance evaluations, and improvement plans.
• Own labor, food, and beverage cost monitoring; conduct variance analysis and present corrective action recommendations to the GM.
• Prepare and present weekly reporting — sales performance, reservation trends, and operational insights — for GM review.
• Act as GM deputy in their absence — maintain full operational continuity across all unit locations.
• Collaborate with partner restaurants in Japan to support budgeting, performance management, and strategic planning.
• Identify and lead process improvement initiatives; present proposals to GM and drive implementation of approved changes.
• Serve as the primary owner of all floor-level guest escalations — resolve with composure and decisiveness; strengthen guest satisfaction and brand loyalty.

Skills

Management

POS systems

English proficiency

Japanese language

Education

Bachelor’s degree in Hospitality, Business, or related field

Equivalent professional experience

Job description

TENSHOU Collection is preparing to open first locations in West Hollywood and Las Vegas in 2026, with expansion into New York. The Assistant General Manager will be the GM’s trusted second-in-command, owning daily operations, team performance, guest experience, and financial monitoring across all TENSHOU Collection units.

You will lead through presence, precision, and an unwavering commitment to the TENSHOU standard, supervising staff, managing costs, and presenting insights weekly.