Financial Software Training Specialist

Jack Henry & Associates, Inc.; Birmingham (AL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking an Applications Trainer to deliver software and service training to customers and employees during installations and upgrades.

This role requires travel up to 35% and a background in financial institutions or training, with the ability to customize curricula and support learners across on-site, remote, and internet-based sessions. You will create materials, test software, and stay current on product changes, with strong communication and project

Qualifications

• 4 years of experience in a financial institution or training role.
• Ability to travel 35% of the time.
• Excellent knowledge of the financial industry.
• Excellent knowledge of Jack Henry products.
• Excellent knowledge of Microsoft Office, digital-based training tools, and a tutorial building software.

Responsibilities

• Delivers software and service training courses or workshops. Creates and customizes curriculum and procedures for each customer situation, and may consult with the customer for appropriate customization.
• Spends time preparing selected training materials and environment for use during live and web-based training sessions.
• Tests and maintains software for training purposes.
• Provides customer follow-up during training. Acts as knowledge contact for customers during project.
• Makes changes to curriculum based on customer feedback and needs assessment. Assesses the quality of training formats and/or procedures.
• Seeks increased knowledge of features and functions of products and services. Increases knowledge of current training techniques and practices. Keeps current on product changes, upgrades, and industry trends.
• Prioritizes tasks and documents problems.
• May participate in user conferences.
• Supports, trains, and assists less experienced peers.
• May perform other job duties as assigned.

Skills

Communication

Public speaking

Project management

Customer interaction

Education

Associate's degree

Tools

Microsoft Office

Tutorial building software

Job description

Jack Henry & Associates, Inc. is seeking an Applications Trainer to deliver software and service training to customers and employees during installations and upgrades.

This role requires travel up to 35% and a background in financial institutions or training, with the ability to customize curricula and support learners across on-site, remote, and internet-based sessions. You will create materials, test software, and stay current on product changes, with strong communication and project