Financial Services Support Specialist - Customer Care

Community Choice Financial Family of Brands; Waycross (GA); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Community Choice Financial Family of Brands in Waycross, GA seeks a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely.

This role emphasizes educating customers on financial solutions while adhering to compliance and privacy standards, and you will

Competenze

• Experience handling inquiries via phone, email, and chat.
• Ability to process payments accurately.
• Strong compliance and privacy awareness.

Mansioni

• Answer questions and resolve account issues.
• Educate customers on financial solutions.
• Collaborate with team to support customers.

Conoscenze

Inbound calls

Email & chat support

Payments processing

Privacy & compliance awareness

Descrizione del lavoro

Community Choice Financial Family of Brands in Waycross, GA seeks a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely.

This role emphasizes educating customers on financial solutions while adhering to compliance and privacy standards, and you will