Financial Services Support Specialist

Community Choice Financial Family of Brands; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers dealing with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats, answering questions and processing payments with accuracy and security.

Working in a supportive, inclusive culture, you will collaborate with a customer-focused team, receive ongoing training, and help customers achieve their financial goals

Qualifications

• Handles inquiries about personal loans, retail financing, and insurance products.
• Responds to questions via calls, emails, and chats with accuracy and courtesy.
• Follows privacy and compliance standards in all interactions.

Responsibilities

• Serve as first point of contact for customers via phone, email and chat.
• Assist with payments, account issues and information requests while ensuring security.

Skills

Customer service

Multichannel support

Communication skills

Privacy/compliance awareness

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers dealing with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats, answering questions and processing payments with accuracy and security.

Working in a supportive, inclusive culture, you will collaborate with a customer-focused team, receive ongoing training, and help customers achieve their financial goals