Financial Services Support & Growth Specialist

Community Choice Financial Family of Brands; Augusta (GA); On-site; USD 32,000 - 44,000; Full time

Job summary

Community Choice Financial Family of Brands in Augusta, GA is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats to assist with questions and transactions.

You will educate customers on financial solutions, process payments, resolve account issues securely, and uphold privacy standards while contributing to a collaborative,

Responsibilities

• Handle inbound calls, emails, and chats to answer questions and process transactions.
• Resolve account issues accurately and securely while educating customers on financial solutions.
• Ensure compliance with privacy standards and company policies.
• Collaborate with a customer-focused team to support customer financial goals.

Skills

Customer service

Communication skills

Conflict resolution

Financial services knowledge

Job description

Community Choice Financial Family of Brands in Augusta, GA is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats to assist with questions and transactions.

You will educate customers on financial solutions, process payments, resolve account issues securely, and uphold privacy standards while contributing to a collaborative,