Financial Services Support Specialist

Community Choice Financial Family of Brands; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to serve as the first point of contact for customers seeking assistance with personal loans, retail financing, and insurance products. You will address inquiries via calls, emails, and chats, processing payments, and resolving account issues with accuracy and security.

You will educate customers on financial solutions that support stability and growth while upholding privacy and compliance standards.

Responsibilities

• Handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely.

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to serve as the first point of contact for customers seeking assistance with personal loans, retail financing, and insurance products. You will address inquiries via calls, emails, and chats, processing payments, and resolving account issues with accuracy and security.

You will educate customers on financial solutions that support stability and growth while upholding privacy and compliance standards.