Financial Services Support Specialist

Community Choice Financial Family of Brands; Phenix City (AL); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Community Choice Financial Family of Brands in Phenix City, AL is seeking a Customer Service Representative. You will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products, handling calls, emails, and chats with care and accuracy.

You will resolve questions and payments, protect privacy and compliance, educate customers on financial solutions, and contribute to community engagement as part of a supportive, training-focused team

Competenze

• Handle inbound calls, emails, and chats with accuracy and discretion.
• Explain financial products and services clearly while ensuring privacy and compliance.
• Collaborate with a customer-focused team and participate in training.

Mansioni

• Serve as the first point of contact for customers and answer questions.
• Process payments and resolve account issues securely.
• Educate customers on available financial solutions and support their goals.

Descrizione del lavoro

Community Choice Financial Family of Brands in Phenix City, AL is seeking a Customer Service Representative. You will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products, handling calls, emails, and chats with care and accuracy.

You will resolve questions and payments, protect privacy and compliance, educate customers on financial solutions, and contribute to community engagement as part of a supportive, training-focused team