Financial Services Customer Care Specialist

Community Choice Financial Family of Brands; Arkansas; On-site; USD 30,000 - 40,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely in a banking/insurance context.

You will educate customers on financial solutions that support their stability and growth while adhering to

Responsibilities

• Handle inbound calls, emails and chats to assist customers.
• Process payments and resolve account issues accurately and securely.
• Educate customers on financial solutions while following compliance and privacy standards.

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely in a banking/insurance context.

You will educate customers on financial solutions that support their stability and growth while adhering to