Financial Services Store Lead

CNG Holdings, Inc.; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Check N Go, Allied Cash Advance, and Cash Store are brands under CNG Holdings, Inc. The Assistant Store Manager leads front-line operations and delivers outstanding customer service with a focus on regulatory compliance in our Houston area locations.

Responsibilities include educating customers on product options, managing cash, processing transactions, and ensuring adherence to federal/state regulations and company policies while supporting store goals.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own reliable transportation and a valid driver's license and auto insurance.

Responsibilities

• Serve and educate customers on product options to meet needs.
• Escalate issues to store manager or corporate office if unresolved.
• Answer telephone inquiries and process customer applications.
• Perform outbound calls for sales, courtesy, and collections per regulations.
• Handle and count currency and manage cash drawer.
• Balance batch receipts with sales reports and resolve discrepancies.
• Complete compliance trainings and adhere to company policies.

Skills

Customer service

Cash handling

Regulatory compliance

Sales

Communication

Multitasking

Education

High School Diploma/GED

Experience in retail or financial services

Job description

Check N Go, Allied Cash Advance, and Cash Store are brands under CNG Holdings, Inc. The Assistant Store Manager leads front-line operations and delivers outstanding customer service with a focus on regulatory compliance in our Houston area locations.

Responsibilities include educating customers on product options, managing cash, processing transactions, and ensuring adherence to federal/state regulations and company policies while supporting store goals.