Customer-Centric Store Leader (Assistant Manager)

CNG Holdings, Inc.; Enid (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Check N Go, Allied Cash Advance, or Cash Store are brands within the CNG Holdings, Inc. family. Assistant Store Manager opportunities focus on delivering outstanding customer service, ensuring regulatory compliance, and acting as a front-line brand ambassador.

Responsibilities include managing cash handling, guiding customers through product options, and supporting the store team to meet sales targets while adhering to company policies and procedures.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ year of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation with valid driver’s license and auto insurance.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations and procedures.
• Respond professionally and accurately to customers, ensuring they feel supported and valued.
• Interact with customers using active listening to confirm information and diffuse complaints.
• Handle and count currency, cash, and coins; manage cash drawer and deposits.
• Balance batch receipts with store sales reports and resolve discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies.
• Complete compliance trainings and quarterly I Agree timely.

Skills

Customer service

Sales

Cash handling

Active listening

Verbal communication

Written communication

Multitasking

Autonomy

Education

High school diploma

GED or equivalent experience

Tools

Microsoft Office

Job description

Check N Go, Allied Cash Advance, or Cash Store are brands within the CNG Holdings, Inc. family. Assistant Store Manager opportunities focus on delivering outstanding customer service, ensuring regulatory compliance, and acting as a front-line brand ambassador.

Responsibilities include managing cash handling, guiding customers through product options, and supporting the store team to meet sales targets while adhering to company policies and procedures.