Store Leader: Financial Services & Customer Care

CNG Holdings, Inc.; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to represent the Check N Go, Allied Cash Advance, or Cash Store brands. This role emphasizes outstanding customer service, regulatory compliance, and teamwork in a retail financial services setting.

You will educate customers on product options, handle cash, process transactions, and maintain accurate reports. Travel within the district and shifts as scheduled are expected, with strong emphasis on integrity and customer care.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation with valid driver's license and insurance.

Responsibilities

• Serve and educate customers on the product portfolio by presenting options.
• Escalate issues to store manager or corporate office when needed.
• Answer telephone inquiries and process customer applications or requests.
• Perform outbound customer sales, courtesy, and collection calls per regulations.
• Respond professionally to customers and explain possible solutions.
• Interact with customers using active listening to clarify information.
• Handle cash operations, count currency, and may assist with bank deposits.
• Balance receipts with store reports and resolve discrepancies.
• Conduct customer verifications and process transactions per policy.

Skills

Customer service

Cash handling

Communication

Sales

Multitasking

Driver's license

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager to represent the Check N Go, Allied Cash Advance, or Cash Store brands. This role emphasizes outstanding customer service, regulatory compliance, and teamwork in a retail financial services setting.

You will educate customers on product options, handle cash, process transactions, and maintain accurate reports. Travel within the district and shifts as scheduled are expected, with strong emphasis on integrity and customer care.