Financial Services Specialist I — Inbound Customer Care

JP Morgan Chase; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for financial products. You will handle inbound calls, build relationships, and offer innovative solutions within a defined framework.

You will work in a fast-paced call center, using strong communication and multitasking skills to meet client needs and follow established procedures, with supervision for non-standard issues.

Qualifications

• Minimum 1 year of customer service experience in phone or in-person settings.
• Strong communication, information gathering, and decision‑making abilities.
• Ability to multitask across computer systems and stay accurate.
• Empathy, composure and sound judgment in handling complex interactions.
• Ability to learn products and systems quickly and adapt to fast-paced environments.
• High school diploma or GED required.

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights.
• Navigates multiple computer systems efficiently and with resilience.
• Works independently and with the team to meet goals.
• Follows regulatory and departmental practices and procedures.
• Takes ownership of each interaction with empathy and respect.

Skills

Communication

Information gathering

Decision making

Customer service

Phone/face-to-face

Multitasking

Computer literacy

Empathy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for financial products. You will handle inbound calls, build relationships, and offer innovative solutions within a defined framework.

You will work in a fast-paced call center, using strong communication and multitasking skills to meet client needs and follow established procedures, with supervision for non-standard issues.