Account Service Specialist I - Customer Care Pro

JPMorganChase; Houston (TX); Presencial; USD 37.000 - 52.000; Jornada completa

Descripción de la vacante

JPMorganChase is seeking a Specialist I in Account Service to serve as the first point of contact for clients, handling inbound calls and providing solutions for a range of financial products. You will build relationships and work in a fast-paced call center environment, following established procedures and collaborating with supervisors for non-standard issues.

Responsibilities include managing high call volumes, applying customer service expertise, and delivering accurate information across

Formación

• 1+ year of customer service on calls or in person.
• Ability to multitask across computer systems and applications.
• Strong empathy, composure and judgment in customer interactions.
• Able to adapt to new situations and diverse workplace environments.
• Willingness to attend trainings and work flexible hours.

Responsabilidades

• Manages a high volume of inbound calls delivering comprehensive support for financial products.
• Interprets customer needs and provides continuous insights.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with the team to meet goals.
• Follows regulatory and departmental practices and procedures.
• Takes ownership of each customer interaction with respect and empathy.

Conocimientos

Communication skills

Phone/Face-to-face experience

Empathy and judgment

Cultural adaptability

Fast-paced efficiency

Problem solving and learning

Computer literacy

Educación

High school diploma or GED

Descripción del empleo

JPMorganChase is seeking a Specialist I in Account Service to serve as the first point of contact for clients, handling inbound calls and providing solutions for a range of financial products. You will build relationships and work in a fast-paced call center environment, following established procedures and collaborating with supervisors for non-standard issues.

Responsibilities include managing high call volumes, applying customer service expertise, and delivering accurate information across