Credit Card Support Specialist I

Aumni; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service across financial products. You will handle inbound calls, build relationships, and offer innovative solutions in a fast-paced call center.

Join a dynamic team that values empathy, accuracy, and teamwork, with opportunities to grow through structured training and ongoing coaching within a leading financial services firm.

Qualifications

• Excellent communication and listening skills for handling calls
• Ability to gather information, assess needs, and resolve issues
• Comfort with using multiple computer systems while assisting customers
• Ability to adapt to diverse cultural contexts and work environments

Responsibilities

• Manages a high volume of inbound calls, delivering support for financial products
• Builds strong customer relationships and offers innovative solutions
• Interprets customer needs and provides ongoing insights
• Navigates multiple systems efficiently and accurately
• Maintains regulatory and departmental procedures and standards
• Takes ownership of customer interactions with empathy and respect

Skills

Clear communication

Active listening

Customer service

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service across financial products. You will handle inbound calls, build relationships, and offer innovative solutions in a fast-paced call center.

Join a dynamic team that values empathy, accuracy, and teamwork, with opportunities to grow through structured training and ongoing coaching within a leading financial services firm.