Credit Card Support Specialist I

JPMorganChase; San Antonio (TX); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

JPMorganChase is seeking a Specialist I in Account Service to deliver exceptional customer support for financial products. You will handle inbound calls, build relationships, and provide innovative solutions in a fast-paced call center environment.

The role emphasizes strong communication, empathy, and the ability to navigate multiple systems while following established procedures and policies.

Formación

• High school diploma or GED required.
• Minimum 1 year of phone or in-person customer service.
• Able to handle high call volumes with composure.
• Strong communication and active listening.
• Comfort with learning new systems and processes.

Responsabilidades

• Handles a high volume of inbound calls for financial products.
• Interprets customer needs and provides solutions.
• Navigates multiple computer systems to assist customers.
• Works independently and in teams to meet goals.
• Adheres to regulatory and departmental procedures.
• Treats customers with respect and empathy.

Conocimientos

Communication skills

Phone support

Multitasking

Customer service

Empathy

Educación

High school diploma or GED

Descripción del empleo

JPMorganChase is seeking a Specialist I in Account Service to deliver exceptional customer support for financial products. You will handle inbound calls, build relationships, and provide innovative solutions in a fast-paced call center environment.

The role emphasizes strong communication, empathy, and the ability to navigate multiple systems while following established procedures and policies.