Customer Care & Accounts Specialist I

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorganChase in San Antonio is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions to meet client needs in a fast-paced environment.

You will thrive in a well-defined framework, performing routine tasks while following established procedures, with supervision available for non-standard issues.

Qualifications

• Communication, information gathering, and decision-making skills.
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while multitasking with computer systems and working accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
• Ability to solve problems and effectively present and explain solutions; learn products and systems quickly and seek feedback to improve performance.
• Proficient computer literacy skills with experience using technology to solve problems and communicate professionally.
• High school diploma or GED required.

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and delivers continuous insights.
• Navigates multiple computer systems with efficiency and adaptability.
• Works independently and with the team to drive success and achieve goals.
• Follows regulatory and departmental practices and procedures diligently.
• Treats each customer interaction with respect and responds with empathy.

Skills

Communication skills

Multitasking

Empathy

Problem solving

Adaptability

Technical literacy

Education

High school diploma or GED

Job description

JPMorganChase in San Antonio is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions to meet client needs in a fast-paced environment.

You will thrive in a well-defined framework, performing routine tasks while following established procedures, with supervision available for non-standard issues.