Financial Customer Service Representative

Digitive; United States; On-site; USD 23,694; Part time

Job summary

A leading IT services firm is seeking a Customer Service Representative to handle inbound calls, educate Financial Advisors, and perform various tasks in a fast-paced environment. The ideal candidate has strong communication skills and at least 1-2 years of experience in a call center. This role is contracted, offering a starting pay rate of $17.20 per hour.

Qualifications

• Strong proficiency in spoken and written English.
• 1-2 years minimum experience in a call center environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer inbound calls from our internal clients at the branches.
• Educate Financial Advisors on account services and capabilities.
• Perform efficiently in a fast-paced, changing environment.

Skills

Excellent communication and organizational skills

Strong problem-solving skills

Flexible and adaptable to change

Proficient in Microsoft Office Suite

Job description

Overview

PAY RATE: $17.20 w2

Candidates could possibly work late shift starting as late as 3pm EST.

Job Description / Responsibilities

• Answer inbound calls from our internal clients at the branches.
• Educate Financial Advisors on account services and capabilities.
• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks.
• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries.

Required Skills

• Excellent communication and organizational skills, attention to detail, and strong follow-up skills
• Strong problem-solving skills
• Flexible and adaptable to change
• Proficient in Microsoft Office Suite

Must Haves

• Strong proficiency in spoken and written English
• Experience – 1-2 year minimum in call center environment
• Strong organizational skills and attention to detail
• Cannot be FINRA registered

Seniority level

• Executive

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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