Customer Service Representative

SMO, Inc.; La Plata (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Retirement Savings

Job summary

SMO, Inc. is seeking a Customer Service Representative to handle inbound and outbound calls from an established customer base while advising on pricing, service plans, and billing issues. You will focus on exceptional customer care and may have opportunities for advancement

The role offers full-time hours, competitive compensation, and benefits, with overtime during busy seasons. You will be part of a growing team that values professionalism and teamwork.

Qualifications

• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred.
• Excellent verbal and written communication skills.
• Detail oriented, able to work independently and in a team.
• Flexible for weekday and weekend shifts.

Responsibilities

• Taking incoming calls from customers and making outbound follow-up calls.
• Provide consultation on pricing, service plans and billing issues.
• Prepare account changes and troubleshoot customer issues.
• Identify and act upon potential new sales opportunities.
• Assist with customer retention and cross-department coordination.
• Negotiate customer prices, service plan payments and billing per company guidelines.

Skills

Customer service

Communication

Active listening

Troubleshooting

Telephone skills

Teamwork

Computer proficiency

Education

High School Diploma or Equivalent

Job description

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities:

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

• Preparing account changes
• Troubleshooting and resolving customer issues
• Identifying and acting upon potential new sales opportunities
• Assisting with customer retention
• Working with other departments to ensure timely resolution of customer issues
• Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Requirements:

As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Computer proficient
• Must be flexible for weekday and weekend shifts

As a Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage (F/T staff)
• Retirement Savings

Position Type

Full Time - Regular

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.

$18.00 - $18.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.