Customer Service Representative

Russell Tobin; Columbus (OH); Hybrid; USD 26,174 - 26,408; Full time

Benefits offered by this job

Competitive compensation package

Opportunities for career advancement

Dynamic work environment

Job summary

A reputable financial institution in Columbus, OH is seeking a Customer Support Representative to handle incoming inquiries and provide support on financial services. This position offers a full-time schedule with the possibility of hybrid work after 6 months. The ideal candidate should possess excellent communication skills and the ability to thrive in a fast-paced environment. Join a dynamic team dedicated to client service excellence.

Qualifications

• Preference for a College Degree or previous contact center experience.
• Highly professional and committed to excellent service.
• Strong aptitude for multitasking in a fast-paced environment.

Responsibilities

• Handle incoming phone calls with high accuracy.
• Provide support on cash management and financial inquiries.
• Contribute to a fast-paced, team-oriented environment.

Skills

Excellent communication skills

Multitasking ability

Ability to work effectively in a team

Education

College Degree or Previous Contact Center Experience

Job description

6 days ago Be among the first 25 applicants

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This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $19.17/hr

Direct message the job poster from Russell Tobin

Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands‑on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work—3 days in-office and 2 days from home—for greater flexibility and convenience.

Preference Criteria:

• We prefer candidates with either a College Degree or Previous Contact Center Experience.

Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial‑related inquiries. Successful applicants will be highly professional, career‑driven, and committed to delivering world‑class service.

Key Responsibilities

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast‑paced, team‑oriented environment.
• Multi‑tasking and adjusting quickly to changes in a busy financial service center.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career‑driven, and committed to delivering world‑class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast‑paced environments.

Why Join Us

• Opportunity to work with a reputable financial institution.
• Dynam ic and collaborative work environment.
• Competitive compensation package and opportunities for career advancement.
• Be part of a team dedicated to delivering excellence in client service.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service
• Banking

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