Customer Support Representative

Reqroute, Inc; United States; Remote; USD 35,000 - 45,000; Part time

Job summary

A growing company is seeking a Customer Support Representative to provide remote assistance. Responsibilities include answering inbound calls, educating Financial Advisors, and multitasking effectively in a fast-paced environment. Candidates should have 1-2 years of call center experience and strong organizational skills. Proficiency in spoken and written English is required, along with a customer-centric focus.

Qualifications

• 1-2 years minimum experience in a call center environment.
• Strong organizational skills and attention to detail.
• Proficient in spoken and written English communication.

Responsibilities

• Answer inbound calls from internal clients.
• Educate Financial Advisors on account services.
• Handle a wide variety of tasks in a fast-paced environment.
• Resolve customer inquiries with a customer-centric focus.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Strong follow-up skills

Problem-solving skills

Proficient in Microsoft Office Suite

Job description

Customer Support Representative (Remote)

Let’s start with responsibilities:

• Answer inbound calls from our internal clients at the branches.
• Educate Financial Advisors on account services and capabilities.
• Perform efficiently in a fast‑paced, changing environment, handling a wide variety of tasks.
• Have superior customer‑centric focus, with proven ability to thoroughly resolve customer inquiries.

Required Skills

• Excellent communication and organizational skills, attention to detail, and strong follow‑up skills.
• Strong problem‑solving skills.
• Flexible and adaptable to change.
• Proficient in Microsoft Office Suite.

Given the nature of the role and the need for clear communication with clients and cross‑functional teams, we’re looking for candidates with strong proficiency in spoken and written English.

Must Haves

• Experience – 1‑2 year minimum in call center environment.
• Strong organizational skills and attention to detail.
• Cannot be FINRA registered.

Seniority Level

Associate

Employment Type

Contract

Job Function

Finance