Customer Service Representative

Dexian; Nashville (TN); On-site; USD 27,552 - 31,684; Full time

Job summary

A customer service firm in Nashville seeks a Customer Service Representative with 5-7 years of experience. The role involves resolving customer inquiries and complaints, maintaining records, and supporting dealer requests. Candidates should possess strong communication and problem-solving skills, with a salary range of $20–23 per hour. The work environment is office-based and the position is contract-based.

Qualifications

• 5-7 years of customer service experience.
• Experience as an Account Administrator or similar role.

Responsibilities

• Interact with customers to provide information and resolve complaints.
• Resolve service or billing complaints by issuing refunds and adjusting bills.
• Contact customers to respond to inquiries and notify them of claim results.
• Keep records of customer interactions and transactions.
• Obtain and assess information to validate complaints.

Skills

Effective communication

Problem solving

Soft skills

Organization

Relationship Management

Job description

Job Title: Customer Service Representative 3

Estimated Start Date: 26 January 2026

Building Location: 2120 West End Av

Schedule: 7-4 or 8-5 (including anticipated OT)

Pay Range: $20.00/hr – $23.00/hr (direct pay based on experience)

Interview Timeline: Tentative interview dates: Jan 6–8, 2026

Job Description

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow‑up as needed. Customer service agents may be inbound, outbound or a combination of both.

Position’s Contributions to Work Group

• Provide regional support to dealer requests and perform administrative functions for the team.

Typical Task Breakdown

• Resolve customers’ service or billing complaints by exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.

Interaction with Team

• Daily communication with Team Leads and other reps.

Team Structure

14‑person team, all reporting to the work director.

Work Environment

All office.

Candidate Requirements

• Years of experience: 5‑7 years of customer service experience.
• Past or additional job titles or roles that would provide comparable background: Account Administrator.

Top 3 Skills

• Effective communication
• Problem solving

Technical Skills (Required)

• Soft skills (Required)
• Organization
• Ability to work independently and manage one’s time.
• Relationship Management (Desired)

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Customer Service

Industries

Manufacturing, Financial Services, and Banking