Customer Service Specialist

Russell Tobin; Columbus (OH); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunities for career advancement

Dynamic and collaborative work environment

Job summary

A leading financial services firm in Columbus is seeking a Customer Support Representative to handle incoming service inquiries effectively. This role initially involves remote training for 4-5 weeks, transitioning into an in-office environment 5 days a week, promoting collaboration. After 6 months, enjoy a hybrid work schedule for better work-life balance. The ideal candidate should possess excellent communication skills and multitask efficiently in a dynamic setting.

Qualifications

• Preference for candidates with a College Degree or relevant experience.
• Must be highly professional and career-driven.
• Strong multitasking skills in fast-paced environments.

Responsibilities

• Handle incoming phone calls regarding service inquiries.
• Provide support on cash management products.
• Contribute to a fast-paced, team-oriented environment.
• Adjust quickly to changes in a busy financial service center.

Skills

Excellent communication skills

Ability to work effectively in a team

Strong aptitude for multitasking

Professional demeanor

Education

College Degree or Previous Contact Center Experience

Job description

Overview

Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work—3 days in-office and 2 days from home—for greater flexibility and convenience.

Preference Criteria

• We prefer candidates with either a College Degree or Previous Contact Center Experience.

Position Description

Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service.

Key Responsibilities

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast-paced, team-oriented environment.
• Multi-tasking and adjusting quickly to changes in a busy financial service center.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career-driven, and committed to delivering world-class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast-paced environments.

Why Join Us

• Opportunity to work with a reputable financial institution.
• Dynamic and collaborative work environment.
• Competitive compensation package and opportunities for career advancement.
• Be part of a team dedicated to delivering excellence in client service.