Customer Service Representative

Randstad USA; Philadelphia (Philadelphia County); Hybrid; USD 31,684; Full time

Benefits offered by this job

Paid expert training

Competitive pay of $23.00/hr

Seamless onboarding process

Job summary

A leading staffing agency is seeking motivated professionals for a Customer Service Representative role in Philadelphia. In this hybrid position, you will serve as the first point of contact for investors, helping them navigate their financial journeys. The role offers competitive pay of $23.00/hr and extensive expert training for success. Ideal candidates excel in communication, have strong relationship management skills, and thrive in fast-paced environments that value teamwork and respect.

Qualifications

• Excellent communication skills and ability to help others.
• Motivated professionals who thrive in fast-paced environments.

Responsibilities

• Serve as the first point of contact for investors via inbound calls.
• Execute monetary transactions and resolve account inquiries.
• Use a consultative approach to guide clients toward the best investment solutions.
• Collaborate with a small, motivated team to drive process improvements.

Skills

Strong relationship management skills

Ability to explain complex information simply

Interest in finance

Adaptability to new software technologies

Job description

Are you a communicator who loves helping others? Do you want to launch a career in the financial services industry with a global leader known for its "client-first" mission and high ethical standards?

We are looking for motivated professionals to join our team as Customer Service Representative. In this role, you aren’t just providing customer service—you are becoming a technical subject matter expert, helping investors navigate their financial journeys.

The Best of Both Worlds: Hybrid Flexibility

Enjoy the collaboration of an in-office environment with the comfort of working from home.

• Remote: Monday & Friday.
• Training Hours: Mon-Fri, 8:30 AM – 5:00 PM.
• Post-Training Hours: Mon-Fri, 9:30 AM – 6:00 PM.

What’s In It For You?

• Paid Expert Training: 25 days of world-class instruction through a dedicated corporate university to set you up for success.
• Competitive Pay: $23.00/hr.
• Seamless Onboarding: We’ve optimized our process! You’ll start on a Friday for equipment setup and orientation so you are ready to hit the ground running for training on Monday.

This Role is For You If:

• You excel at explaining complex information in simple terms.
• You are a "people person" with strong relationship management skills.
• You have an interest in finance and a desire to learn new software technologies.
• You thrive in fast-paced, professional environments that value teamwork and respect.

Key Responsibilities:

• Serve as the first point of contact for investors via inbound calls.
• Execute monetary transactions and resolve account inquiries.
• Use a consultative approach to guide clients toward the best investment solutions.
• Collaborate with a small, motivated team to drive process improvements.