Financial Counselor Lead — Healthcare Training & Team Lead

Acclivity Healthcare; Phoenix (AZ); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Amazing benefits

Ownership of accounts

Job summary

Acclivity Healthcare in Phoenix, AZ is seeking a Financial Counselor Lead to oversee a team of financial counselors, manage training, and ensure high standards of patient financial services. This full-time, onsite role offers ownership of accounts and a comprehensive benefits package.

The ideal candidate has 3+ years of medical financial counseling, recent leadership experience, and is bilingual in English and Spanish.

Qualifications

• 3+ years of recent medical financial counseling experience required
• Recent lead or supervisory experience required
• Bilingual in English and Spanish highly preferred
• High school diploma or GED required
• Must successfully pass a criminal background check and drug screen

Responsibilities

• Conduct training and quality assurance with financial counselors to ensure that they understand all aspects of their job duties and are performing them consistently and at the standard level set by the organization
• Ensure that staff are oriented to the job expectations to fully carry out all responsibilities
• Maintain a positive working relationship with patients, guarantors, insurance companies, government entities, clinical personnel, co-workers, and management to promote teamwork, cooperation, and a positive public image
• Act as back up coverage for staff shortages due to PTO, open positions, and times of high volume
• Participate in unit and hospital education programs to maintain skill and competency levels
• Provide input regarding staff performance to the supervisor for annual performance reviews and corrective action
• Resolve problems with internal and external clients and involve other supervisors and department leadership as necessary
• Maintain an in-depth understanding of the Federal Marketplace, Medicare, Managed Care, AHCCCS, and other third-party payer rules, authorization and billing requirements
• Act as primary financial contact for all international patients seeking healthcare services

Job description

Acclivity Healthcare in Phoenix, AZ is seeking a Financial Counselor Lead to oversee a team of financial counselors, manage training, and ensure high standards of patient financial services. This full-time, onsite role offers ownership of accounts and a comprehensive benefits package.

The ideal candidate has 3+ years of medical financial counseling, recent leadership experience, and is bilingual in English and Spanish.