Financial Counselor Lead

Acclivity Healthcare; Phoenix (AZ); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Amazing benefits

Ownership of accounts

Job summary

Acclivity Healthcare in Phoenix, AZ is seeking a Financial Counselor Lead to oversee a team of financial counselors, manage training, and ensure high standards of patient financial services. This full-time, onsite role offers ownership of accounts and a comprehensive benefits package.

The ideal candidate has 3+ years of medical financial counseling, recent leadership experience, and is bilingual in English and Spanish.

Qualifications

• 3+ years of recent medical financial counseling experience required
• Recent lead or supervisory experience required
• Bilingual in English and Spanish highly preferred
• High school diploma or GED required
• Must successfully pass a criminal background check and drug screen

Responsibilities

• Conduct training and quality assurance with financial counselors to ensure that they understand all aspects of their job duties and are performing them consistently and at the standard level set by the organization
• Ensure that staff are oriented to the job expectations to fully carry out all responsibilities
• Maintain a positive working relationship with patients, guarantors, insurance companies, government entities, clinical personnel, co-workers, and management to promote teamwork, cooperation, and a positive public image
• Act as back up coverage for staff shortages due to PTO, open positions, and times of high volume
• Participate in unit and hospital education programs to maintain skill and competency levels
• Provide input regarding staff performance to the supervisor for annual performance reviews and corrective action
• Resolve problems with internal and external clients and involve other supervisors and department leadership as necessary
• Maintain an in-depth understanding of the Federal Marketplace, Medicare, Managed Care, AHCCCS, and other third-party payer rules, authorization and billing requirements
• Act as primary financial contact for all international patients seeking healthcare services

Job description

Job # 25298 Financial Counselor Lead

Acclivity Healthcare - Your personable, proven partner!

Since 1999, Acclivity Healthcare has served the specialized recruiting and staffing needs of leading healthcare employers nationwide. Our clients range from independent physician practices to national healthcare systems and insurance providers. We are proud of our 18,000+ successful placements with quality-oriented organizations that recognize the value of better talent.

Compensation and Schedule for the Financial Counselor Lead

Financial Counselor Lead – Full-time, onsite, $24-$30 per hour, Monday to Friday, 8:30am to 5:00pm. Amazing benefits and ownership of your accounts!

Required Qualifications of the Financial Counselor Lead

• 3+ years of recent medical financial counseling experience required
• Recent lead or supervisory experience required
• Bilingual in English and Spanish highly preferred
• High school diploma or GED required
• Must successfully pass a criminal background check and drug screen

Responsibilities of the Financial Counselor Lead

• Conduct training and quality assurance with financial counselors to ensure that they understand all aspects of their job duties and are performing them consistently and at the standard level set by the organization
• Ensure that staff are oriented to the job expectations to fully carry out all responsibilities
• Maintain a positive working relationship with patients, guarantors, insurance companies, government entities, clinical personnel, co-workers, and management to promote teamwork, cooperation, and a positive public image
• Act as back up coverage for staff shortages due to PTO, open positions, and times of high volume
• Participate in unit and hospital education programs to maintain skill and competency levels
• Provide input regarding staff performance to the supervisor for annual performance reviews and corrective action
• Resolve problems with internal and external clients and involve other supervisors and department leadership as necessary
• Maintain an in-depth understanding of the Federal Marketplace, Medicare, Managed Care, AHCCCS, and other third-party payer rules, authorization and billing requirements
• Act as primary financial contact for all international patients seeking healthcare services

About the Company

This local hospital system has been providing hope, healing, and the best health care for families since 1983. Today, they stand as Arizona’s fastest growing patient-focused system and as one of the national leaders in advanced care. Over the last four decades, they’ve grown beyond the walls of a hospital to build a network of care centers and facilities that can better serve their patients in the greater Phoenix area and the state of Arizona, as well as from around the world. Their success is a testament to the shared passion their teams have for care and our commitment to working together to bring a brighter future for their patients, their communities, and their employees. This organization has an immediate need for a dependable and enthusiastic Financial Counselor Lead to join their team!