Compassionate Healthcare Financial Counselor

Talentify; Tucson (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Talentify in Tucson, AZ is seeking a knowledgeable Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role handles insurance verification, upfront collections, payment arrangements, and maintains accurate patient financial records.

The ideal candidate has at least 3 years in healthcare financial counseling, with strong customer service and the ability to explain complex insurance information to patients and families.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Healthcare counseling

Insurance verification

Collections

Patient accounting system

Customer service

Communication

Problem solving

Insurance education

Education

High school diploma

Tools

Patient accounting system

Job description

Talentify in Tucson, AZ is seeking a knowledgeable Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role handles insurance verification, upfront collections, payment arrangements, and maintains accurate patient financial records.

The ideal candidate has at least 3 years in healthcare financial counseling, with strong customer service and the ability to explain complex insurance information to patients and families.