Lead Financial Counselor & Training Coach

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Lead Financial Counselor to guide and train the Family Financial Counselors. The role educates families about insurance benefits, payment options, and out‑of‑pocket amounts, and assists with government and commercial coverage avenues.

It coordinates with the care team to ensure families understand liability and options. Responsibilities include training, quality assurance, back‑up coverage, staff performance input, and serving as the primary

Qualifications

• Associates degree in health care, business or related field OR the equivalent combination of education and experience.
• HIPAA privacy act knowledge required.
• Experience with HMOs and other third‑party payers within and outside the United States.
• Four or more years of experience in a health care revenue cycle environment.

Responsibilities

• Guide and train family financial counselors to ensure consistent performance.
• Maintain positive relationships with patients, guarantors, insurers, and clinical staff.
• Provide back‑up coverage for staff shortages and high volume periods.
• Participate in education programs to maintain skills and competency.
• Provide feedback on staff performance to supervisory leadership.
• Resolve problems with internal and external clients and escalate as needed.
• Maintain understanding of Federal Marketplace, Medicare, AHCCCS, and third‑party payer rules.
• Act as primary financial contact for international patients.
• Perform miscellaneous job duties as requested.

Skills

Spanish language proficiency

Education

Associates degree in health care, business or related field

Job description

Phoenix Children's Hospital, Inc. is seeking a Lead Financial Counselor to guide and train the Family Financial Counselors. The role educates families about insurance benefits, payment options, and out‑of‑pocket amounts, and assists with government and commercial coverage avenues.

It coordinates with the care team to ensure families understand liability and options. Responsibilities include training, quality assurance, back‑up coverage, staff performance input, and serving as the primary