Patient Financial Advocate

Paycom; Cullman (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Cullman Regional Medical Center in Cullman, AL seeks a Full Time Financial Counselor to review daily census, notify patients of estimated amounts due, and request payments using the hospital script. The role also handles follow-up letters and screens for financial assistance.

Ideal candidates have at least two years in a medical office setting and two years in customer service, are proficient in Microsoft Office, and can document events clearly while supporting patient safety and quality.

Qualifications

• Two years in a medical office setting.
• Two years of customer service experience.
• Proficient in Microsoft Office.

Responsibilities

• Review daily census and visit patients to notify estimated amount due and request payment using hospital script.
• Issue follow-up letter for patients not seen during the stay.
• Screen patients calling or walking in for financial assistance, accept payments, set up payment plans, or refer to Eligibility Vendor.
• Resolve issues on the spot if possible.
• Complete bi-weekly OB patient reviews to collect estimated due before delivery.
• Respond to email and voicemail within 24 hours.
• Document pertinent events regarding account handling and prior research.
• Demonstrate and encourage teamwork and exceptional patient experiences.
• Uphold patient safety and quality.

Skills

Customer service

Medical office

Microsoft Office

Data entry

Education

High school diploma

Job description

Cullman Regional Medical Center in Cullman, AL seeks a Full Time Financial Counselor to review daily census, notify patients of estimated amounts due, and request payments using the hospital script. The role also handles follow-up letters and screens for financial assistance.

Ideal candidates have at least two years in a medical office setting and two years in customer service, are proficient in Microsoft Office, and can document events clearly while supporting patient safety and quality.