FINANCIAL COUNSELOR

Paycom; Alabama; On-site; USD 32,000 - 44,000; Full time

Job summary

Paycom is seeking a Medical Office Billing Clerk to review daily census, visit patients, notify estimated amounts due, and request payment using approved scripts. The role handles walk-ins and calls, screens for financial assistance, and sets up payments or referrals.

You will perform bi-weekly OB patient reviews to collect estimates before delivery, respond to emails and voicemails within 24 hours, and document all account activities while promoting patient safety and high-quality service.

Qualifications

• High school diploma required.
• Two years' medical office setting experience required.
• Two years' customer service experience required.
• Computer skills required.

Responsibilities

• Review daily census and visit patients to notify estimated amounts due and request payment using the approved hospital script.
• Issue follow-up letters for patients not seen during their stay.
• Screen patients calling or walking in for financial assistance, receipt payments, set up payment plans or refer to Eligibility Vendor.
• Resolve issues on the spot if possible.
• Complete bi-weekly review of OB patients to collect estimates prior to delivery.
• Respond to email and voicemail within 24 hours.
• Document pertinent events regarding account handling, including researching prior accounts.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Skills

Customer service

Teamwork

Communication

Computer skills

Education

High school diploma

Tools

Microsoft Office

Job description

Job Summary:Review daily census and visit patients in room to notify patient of estimated amount due and request payment using the approved hospital script. Issue follow-up letter on patients not seen during the stay.Handle patients that either call or walk in by screening for financial assistance, receipt payments, set up payment plans or refer to Eligibility Vendor.Resolve issues on the spot if at all possible.Complete bi-weekly review of OB patients such that the patient's estimated due is collected prior to delivery.Respond to email and voicemail within 24 hours.Accurately and thoroughly document pertinent events regarding the handling of the account, including researching of prior accounts.Demonstrate and encourage team behavior and exceptional patient/guest experiences.Uphold and promote patient safety and quality.Education:High school diploma required.Experience:Two years' medical office setting required. Two years' customer service skills required. Computer skills required.Additional Skills/Abilities:Must be proficient in Microsoft Office Suite of products.