Financial Concierge & Relationship Builder — Remote/Hybrid

Huntington Bank; Parkersburg (WV); On-site; USD 36,000 - 54,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker to act as a Financial Concierge for walk-in customers at our branch. You will retain and grow customer relationships by identifying financial goals and recommending deposit, loan, and other banking products and services.

You will process transactions accurately while educating customers on bank products and technology. The role emphasizes proactive relationship building, high service standards, and compliance with bank policies.

Qualifications

• High School Diploma or GED required or Bachelor’s degree.
• 1 year of customer service experience minimum; background check including fingerprints per NMLS regulations.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products and lending.
• Grow customer relationships through a disciplined sales process and referrals.
• Educate and refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk, and regulatory policies.

Skills

Customer service

Sales

Relationship management

Communication

Presentation

Banking knowledge

Education

High School Diploma or GED

Tools

Mobile Banking

Online Banking

Job description

Huntington Bank is seeking a Customer Experience Banker to act as a Financial Concierge for walk-in customers at our branch. You will retain and grow customer relationships by identifying financial goals and recommending deposit, loan, and other banking products and services.

You will process transactions accurately while educating customers on bank products and technology. The role emphasizes proactive relationship building, high service standards, and compliance with bank policies.