Financial Concierge & Relationship Builder (Hybrid)

Huntington National Bank; Columbus (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and recommending banking products and services.

You will process transactions accurately and balance daily while delivering exceptional service. The role emphasizes proactive relationship building, education on deposit products, and adherence to bank policies to ensure a strong partnership

Qualifications

• Minimum of 1 year of customer service experience in administration, contracting, civil affairs, or similar role, or a Bachelor's degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal-driven retail sales.
• Comfort with technology such as online banking and mobile services.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products and banking services.
• Proactively grow relationships through follow-up, referrals, and outbound outreach.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Cash handling

Education

High School Diploma or GED

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and recommending banking products and services.

You will process transactions accurately and balance daily while delivering exceptional service. The role emphasizes proactive relationship building, education on deposit products, and adherence to bank policies to ensure a strong partnership