Financial Concierge: Customer Experience Banker (Remote/Hybrid)

Huntington Bank; Burton (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Huntington Bank in the United States is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients identify financial goals and confidently recommend deposit products and services.

The role emphasizes delivering exemplary service, growing and retaining customer relationships through a disciplined sales process, referrals, and teamwork in an office-based, hybrid environment.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank in the United States is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients identify financial goals and confidently recommend deposit products and services.

The role emphasizes delivering exemplary service, growing and retaining customer relationships through a disciplined sales process, referrals, and teamwork in an office-based, hybrid environment.